Need help?
Frequently Asked Questions
Order
We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay and Shop Pay (subject to device compatibility).
Yes. We use 256-bit SSL encryption technology and comply with the highest level of Payment Card Industry (PCI) standards, so your payment information is completely safe, secure and private.
During checkout, enter your code in the box labelled 'discount code' and click apply. Your total order cost will then update to reflect the applied discount.
No, sorry. You can only use one promotional discount code per order.
Please try an alternative payment method. If that doesn't work, contact us for immediate assistance.
Shipping & Returns
We offer international shipping to most countries and territories. If your order is over €150.00, you will automatically qualify for FREE shipping within the EU and UK. If your order is under that amount, we charge the following rates for shipping:
EU & UK: €9.99
EEA: €14.99
USA & Canada: €29.99
Rest of World: €39.99
Please allow 3-10 business days for delivery within Ireland and the UK, 4-15 business days for other European orders, and up to 28 business days for any orders outside the EU. Dispatch confirmation with tracking will be provided by email or text message.
Custom and import charges are applied once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as policies vary from country to country. We would advise that you find out what these charges may be before you place an order with us.
If you are unsatisfied with your purchase for any reason, you may initiate a return within 14 days of delivery for a full refund of your original payment (minus return shipping costs). A more detailed overview of our returns policy and process is available here.
Products
A giclée (zhee-KLAY) print is an ultra-high-resolution, high-fidelity fine art reproduction created on a specialised large format inkjet printer.
Our print lab exclusively uses archival-grade pigment inks and acid-free fine art papers, so you can count on your print lasting for at least 80 years. If your print is framed and hung in a location with minimal direct sunlight, it will last even longer (up to 200 years).
A limited edition print is a print that will only be made a set number of times. Once an edition is sold out, no more prints of the artwork will be produced. Ever.
An open edition print is the precise opposite of a limited edition print. It is produced and sold indefinitely, rather than being limited to a set edition number.
Our limited edition prints include a 'certificate of authenticity' which bears the edition number, a copy of the artist's signature and a unique holographic security stamp. This document is proof that your print is a genuine, artist-approved piece and part of a strictly monitored limited edition.
We firmly believe in paying artists fairly. Our partner artists receive the majority share of the profit from each and every artwork sold through our online store.
Account
No, you can checkout as a guest if you prefer. All you'll need to provide us with is your contact information and shipping address.
While creating an account is not required to place an order with us, we do highly recommend it. With an account, you'll be able to access your complete order history and permanently save your payment and shipping address information, which makes placing further orders with us much quicker and easier.
Yes, in accordance with EU General Data Protection Regulations (GDPR), we promise to keep your information private and secure. You can also request to have it removed from our database at any time. To read more about our privacy policy please see here.
Please try resetting your password. If that doesn't work, contact us for immediate assistance.
Simply click 'unsubscribe' at the bottom of any newsletter or e-mail you receive from us.
Contact
Email us at hello@fiercenice.com or get in touch via our contact form. We look forward to hearing from you!
Yes, we're currently actively seeking submissions from Irish and Ireland-based artists. If you're interested in becoming a partner artist and selling through our online gallery, please get in touch via our contact page and be sure to include photographic samples of your work.